Alex Petrovic

A comprehensive resource answering common questions about platform requirements, user management, integrations, billing, security, and troubleshooting to help users quickly find solutions without contacting support.

Frequently Asked Questions

A comprehensive guide walking admins through inviting team members via single or bulk methods, managing user roles, and helping users activate their accounts with step-by-step troubleshooting.

Getting Started

Welcome to AnalyzeMyCalls! This guide will walk you through inviting team members to your workspace and help them activate their accounts. Whether you're adding a single user or your entire team, we've got you covered.

Getting Started: Inviting Users to AnalyzeMyCalls

Learn how to activate your AnalyzeMyCalls account and invite team members in just minutes. This series covers everything from your first login to adding individual users and bulk importing your entire team. Perfect for admins setting up their workspace for the first time.

Getting Started Videos

A detailed walkthrough teaching users how to navigate the Agent Calls interface, use advanced filters to find specific calls, and analyze performance metrics across four key tabs (Summary, Lead Info, Sales Pitch, and Transcript).

Call Management

This comprehensive guide will walk you through accessing, reviewing, and analyzing calls - the core functionality of AnalyzeMyCalls. Whether you're an agent reviewing your own performance or a manager coaching your team, this guide covers everything you need to know.

Understanding and Reviewing Calls in AnalyzeMyCalls

Master the core of AnalyzeMyCalls - reviewing and analyzing calls to improve performance. Learn how to navigate call recordings, understand performance scores, use Story Mode for quick reviews, and identify coaching opportunities. The foundation for turning conversation data into revenue growth.

Understanding Call Reviews Video

A complete guide for creating teams, assigning team leaders, building organizational hierarchies, and managing team members through both individual assignments and bulk CSV uploads.

Teams & Hierarchy

This guide will walk you through creating teams, assigning team members, and organizing your team hierarchy for optimal performance tracking and management.

Managing Teams and Team Hierarchy in AnalyzeMyCalls

Organize your agents into teams and establish clear reporting structures for better performance tracking. These videos walk you through creating teams, assigning team leaders, and building hierarchies that match your organization. Essential for managers who need to monitor and coach multiple groups.

Team Hierarchy Videos

Transform your coaching process with intelligent call discovery and structured reviews that drive measurable performance improvements.

Manage Reviews

Master the Manage Reviews feature - your intelligent call coaching assistant that transforms how you evaluate team performance. This video walks you through using the AI Call Finder to instantly surface your best and worst calls with natural language prompts, building your review queue efficiently, and conducting structured reviews that drive real improvement. Learn how to leverage AI-powered suggestions, track review metrics, and create actionable feedback that helps your agents close more deals. Perfect for managers who want to spend less time searching for calls and more time developing their team.